WAVE offers flexible pricing plans designed for individuals, teams, and enterprises. This section covers plan selection, payment management, and invoice access.
All WAVE organizations have a billing account that manages their subscription, payment methods, and invoices. You can access billing from Settings > Billing in the WAVE dashboard. Only users with the Admin or Billing role can view and modify billing settings.
Navigate to Settings > Billing > Plan and click Change Plan. Select the new plan and confirm. Upgrades take effect immediately with a prorated charge. Downgrades take effect at the end of the current billing cycle.
Go to Settings > Billing > Payment Methods and click Add Payment Method. WAVE accepts Visa, Mastercard, American Express, and ACH bank transfers (for Enterprise plans). You can set any payment method as the default.
All invoices are available under Settings > Billing > Invoices. You can download individual invoices as PDF or set up automatic email delivery to your finance team.
WAVE will retry the payment three times over seven days. During this period, your service continues uninterrupted. If all retries fail, your account is placed in a grace period of 14 days. After the grace period, streaming is paused until payment is resolved.
{% callout type=“info” title=“Enterprise billing” %} Enterprise customers with annual contracts receive dedicated billing support and can arrange custom payment terms. Contact your WAVE account manager for details. {% /callout %}
{% contact-support category=“billing” /%}