Acceptable Use Policy

This Acceptable Use Policy (AUP) governs use of the WAVE platform operated by WAVE Online, LLC. By accessing or using WAVE you agree to comply with this AUP and our Terms of Service.

1. Prohibited content

You may not use WAVE to upload, transmit, or stream:

• Child sexual abuse material (CSAM) — reported to NCMEC immediately
• Content that depicts non-consensual sexual activity or sexual exploitation
• Content that incites or threatens violence against any person or group
• Content promoting terrorism, mass violence, or violent extremist organizations
• Material that infringes intellectual property rights of others
• Content depicting graphic violence outside of legitimate news/educational contexts
• Doxxing or non-consensual disclosure of personal information
• Hate speech targeting protected characteristics
• Malware, viruses, or content designed to harm computer systems
• Content that violates applicable export controls or sanctions

2. Prohibited conduct

• Impersonating any person or entity
• Bypassing rate limits, authentication, or other security controls
• Using the platform for spam, phishing, or fraud
• Sending SMS or voice communications without compliant prior express written consent
• Scraping, crawling, or unauthorized data collection
• Reselling or sublicensing access without an enterprise agreement
• Interfering with other Customers' use of the platform
• Using WAVE to violate applicable law in any jurisdiction

3. Communications compliance

If you use WAVE's SMS, voice, RCS, or email features, you must independently comply with TCPA, CAN-SPAM, CASL, A2P 10DLC carrier rules, and STIR/SHAKEN attestation requirements. WAVE provides infrastructure; you are responsible for consent collection, opt-out honoring, and content of your messages.

4. Reporting abuse

Report violations to abuse@wave.online. For DMCA copyright takedowns, see our DMCA policy. For CSAM, contact csam@wave.online — we report to NCMEC within 24 hours of confirmed detection.

5. Enforcement

WAVE enforces this AUP through five layers:

1. Automated scanning at upload + deterministic rules
2. AI-assisted classification for ambiguous content
3. Human review queue for flagged items
4. User reports and appeals
5. Federal mandatory reporting where required (CSAM)

Violations may result in content removal, account suspension, account termination, civil action, or criminal referral. We maintain a 3-strike repeat-infringer policy under DMCA Section 512 safe harbor.

6. Appeals

If your content was removed or account was suspended in error, file an appeal to appeals@wave.online within 30 days. We review every good-faith appeal.

7. Changes

We may update this AUP. Material changes will be posted at this URL with an updated “Last updated” date. Continued use of WAVE after changes constitutes acceptance.